Privacy Policy

This Privacy Policy explains the types of Personal Data that we may collect from you or that you may provide when you visit the Site. Please read the following carefully to understand our practices regarding your Personal Data and how we will treat it. We intend to be transparent about our practices regarding the information we collect, store, use, maintain and process and describe our current practices in this Privacy Policy.

1. Information We May Collect From You

We may collect and process the following data about you:

• Form Information: Information that you provide by filling in forms on our site www.try-nomore.com. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by try-nomore.com and when you report a problem with our site.
• Visit Details: Details of your visits to our site (including, but not limited to, traffic data, location data, weblogs and other communication data) and the resources that you access.
• Computer Information: Information about your computer, including your geographical location, your Internet service provider and where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.
• Product Reviews: Information that you provided regards to product reviews. You provide the information with a view to that information being read, or used by other people. We do store it, and we reserve a right to use it in the future in any way we decide.
• Surveys: We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Contact Information: When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
• Complaints: When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.
• Transaction Details: Details of transactions you carry out through our site and of the fulfilment of your orders. We store information about your debit or credit card or other means of payment when you first provide it to us.
• Klarna Integration: In order to be able to offer you Klarna's payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details. Your personal data is handled in accordance with Klarna's privacy policy.

We do not keep all your payment information so as to prevent the possibility of duplicating a transaction without a new instruction from you and to prevent any other third party from carrying out a transaction without your consent.

Use of Personal Data

When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. We may use it to:

• Verify your identity for security purposes
• Sell products to you
• Provide you with our services
• Provide you with suggestions and advice on products and services

If necessary, we will use Personal Data for the purposes of preventing frauds, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity and/or to enforce our terms, policies and legal agreements.

2. Our Cookie Policy

We may obtain information about your general internet usage by using cookies. Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a better experience.

Cookies Enable Us To:

• Estimate our audience size and usage pattern
• Store information about your preferences, and so allow us to customise our site according to your individual interests
• Speed up your searches
• Recognise you when you return to our site
• Record the conversation thread during a live chat with our support team

Specific Cookies We Use:

Adroll, Bing ads, Criteo, Drawbridge, Facebook ads, Facebook Connect, Google Adwords, Google Analytics, Google Tag Manager, Mention Me, Pinterest, Rakuten, Okendo, Twitter, Typeform, Vimeo, Youtube, Zopim

Managing Cookies

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site.

Most browsers will allow you to erase cookies from your computer's hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or erase cookies your online experience on our Site will be limited.

How to Disable Cookies:

If you want to disable cookies on our site, you can do so in the cookie management tool on our Site, or by rejecting the cookies by category. Alternatively, you can change your browser settings:

• Internet Explorer
• Google Chrome
• Firefox
• Safari

Re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time.

3. Where We Store Your Personal Data

Our websites are hosted in the United Kingdom.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.

Data Transfer Safeguards:

• The data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union
• We comply with a code of conduct approved by a supervisory authority in the European Union
• We are certified under an approved certification mechanism as provided for in the GDPR

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.

Data Transfers:

We transfer data, including Personal Data, to and from the locations and jurisdictions of E-Factory S.r.l. to other jurisdictions as follows:

• To and from the United States of America, the UK and EEA locations
• Transfer from the EU to the US is done subject to Standard Contractual Clauses
• Transfer from the UK to the US is done subject to the UK International data transfer standard clauses
• Within the EEA

Data Security

We take great care in implementing, enforcing and maintaining the security of the Personal Data we process. Personal Data collected through the Site is processed by digital and electronic methods and tools, adopting security measures to minimize the risk of confidentiality, integrity and availability breaches.

We also endeavor to limit access to Personal Data to those of our personnel who require access in order for NoMore to fulfil its obligations under law and contract, and who have been appropriately trained on the requirements applicable to the processing of Personal Data.

Important: It is recommended that you periodically check that your computer is equipped with adequate software to protect the network transmission of data (such as updated antivirus systems).

4. Uses Made of the Information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer
• To provide you with information, products or services that you request from us or which we feel may interest you
• To carry out our obligations arising from any contracts entered into between you and us
• To allow you to participate in interactive features of our service
• To notify you about changes to our service

Marketing Communications

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

Information We Process With Your Consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, you provide your consent to us to process information that may be personal information.

You may withdraw your consent at any time by instructing us at support@try-nomore.com. However, if you do so, you may not be able to use our website or our services further.

5. Disclosure of Your Information

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets
• If try-nomore.com or substantially all of its assets are acquired by a third party
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation
• To protect the rights, property, or safety of try-nomore.com, our customers, or others
• To assist in combating fraud, we share information with credit reference agencies

Third Parties May Include:

• Companies that carry out specific technical, logistic, organizational services instrumental to the sales
• Companies that carry out specific services related to marketing and analysis activities
• Agents and/or sub-contractors for the performance of any contract we enter into with you
• Third parties such as bank, Public Authorities, companies managing payment services

Additional third-party services may be accessed through the Site. We are not responsible for any Personal Data or other data submitted to, or otherwise processed through, such third-party services.

6. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

Contact Us:

E-Factory Group Srl
Via Bortolo Sacchi 3
36061 Bassano del Grappa (VI)
Italy
Company VAT number: IT04472880246
Email: support@try-nomore.com

Access to Information

At any time, you may review or update personally identifiable information that we hold about you, by signing in to your account on our website. To obtain a copy of any information that is not provided on our website you may send us a request at support@try-nomore.com.

Removal of Your Information

If you wish us to remove personally identifiable information from our website, you may contact us at support@try-nomore.com. This may limit the service we can provide to you.

Verification of Your Information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action.

Retention Period for Personal Data

We keep your personal information only for as long as required by us to:

• Provide you with the services you have requested
• Provide our legal and other obligations
• Comply with other law, including for the period demanded by our tax authorities
• Support a claim or defence in court

GDPR Retention Periods:

• Personal Data linked to purchases: stored for at least 10 years to comply with tax and civil law
• Personal Data for assistance requests: kept for the period strictly necessary to handle the request
• Personal Data for marketing purposes: kept for up to a maximum of 2 years

GDPR Rights (EEA Residents)

If you are a resident of the EEA, you have the following rights:

• Right to access your data
• Right to rectify Personal Data (requesting an update or correction)
• Right to restrict the processing
• Right to object to processing
• Right to data portability
• Right to request the erasure of Personal Data
• Right to withdraw consent at any moment
• Right to lodge a complaint with a data protection supervisory authority

California Consumer Privacy Act (CCPA and CPRA)

If you are a California resident, you may be able to "opt out" of the "sale" or "sharing" of your "Personal Information" to "third parties". If you wish to exercise this right, contact us at support@try-nomore.com.

CCPA may permit you to request:

• The categories of Personal Information NoMore has collected about you
• The categories of sources from which the Personal Information is collected
• The business or commercial purpose for collecting Personal Information
• The categories of third parties with whom we share Personal Information
• The specific pieces of Personal Information NoMore has collected about you

In addition, you may have the following rights:

• Right to request that we rectify your Personal Information if our records are inaccurate
• Right to request that we delete your Personal Information
• Right that we provide you with your Personal Information in a readily accessible format
• Right to request that we limit the use of your sensitive Personal Information

There is no cost to making a request to exercise any of your rights. However, we may require that you verify your identity.

Other Privacy Rights

Governments in the United States and around the world have enacted and will, in the future enact, additional laws regarding the collection, storage and use of Personal Data (such as American Data Privacy Protection Act (ADPPA)).

7. Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

8. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed:

By Post:
E-Factory Group Srl
Via Bortolo Sacchi 3
36061 Bassano del Grappa (VI)
Italy
Company VAT number: IT04472880246

By Email:support@try-nomore.com

We have appointed a data protection officer, who can be contacted at: support@try-nomore.com

SMS/MMS Text Message Marketing Program Privacy Policy

Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.

Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property.

When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use.

California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allows users of the program that are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.

Contact us to make a request:
E-Factory Group Srl
Via Bortolo Sacchi 3
36061 Bassano del Grappa (VI)
Italy
Company VAT number: IT04472880246